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DATA MANAGEMENT FUNCTIONS

 
 
The mobile phone number is  the primary data key,  and data and activity can be tracked and reported to that number, the first name and surname of the phone owner, as well as ALL contact activity with that number.

OPT OUT MANAGEMENT

 
 
 MobileDigital has fully automated this function and provides data query and  ongoing reporting to ensure compliance with ACMA guidelines.

COMPREHENSIVE REPORTING

 
 
Within the SNIPER dashboard,  approved users can  generate queries and complex reports accessing  cross referencing  all data records within the system. Communication target lists can be built using multiple data points extracted from prior campaigns such as  redemption, date and offer detail data.
 

TWO WAY – TXT CONVERSATIONAL COMMERCE

 
 
When your supplier doesn’t meet your expectations would you prefer to call, text them or email them ?   No surprise then that over 80% of smartphone users prefer instant text communications above email or a phone call.  Our SNIPER platform enables organisations to initiate, respond  and monitor instant two way  text conversations with their clients.

CUSTOMER JOURNEY AUTOMATION TRIGGERS (API & WEBHOOKS)

 
 

Connectivity and integration  to eCommerce and customer automation management systems  is available through a comprehensive set of  REST API’s and web hooks.  MobileDigital recognise the value in enabling customised communications to be automatically sent, based on an organisations defined customer journey “triggers”.

WORLD FIRST IMAGE PERSONALISATION CAPABILITY

 
 
The company has been granted an Australian Innovation Patent in recognition of our work in developing processes and tools to add unique personalisation at scale to Multi Media Messages.  The company has been assisted in developing this capability through Australian Government’s Research and Development grants.
 

RCS READY 

 
 
RCS is a Google backed communications protocol being implemented by many carriers, MVNO’s and Android smartphone manufacturers.    RCS adopters have  signalled major functional advantages over SMS for Android uses.   There remains  questions about RCS adoption and delivery ubiquity, but a lot of investment is going into the protocol by global messaging providers.   Apple who  have invested heavily in the iMessage platform have  shown no interest in RCS to date.

MobileDigital is an active member of a number of RCS forums and SNIPER has been designed technically ready to  implement the RCS protocol as an option in our connectivity delivery options.

For more information go to:

Independent Article on RCS

DIGITAL GIFTCARDS

 
 
SNIPER includes the capability to generate the necessary iframe code to establish a high function gift card facility on web and mobile sites.

Once installed the retailers digital gift cards can be purchased online and  delivered in digital form direct to recipients smartphone as secure fraud protected images.  Each digital gift card is personalised, carries a unique redemption code and be tracked if deleted or the recipients phone is lost or stolen  The digital gift card recipient is not required to click a link to activate the card as it is delivered live and active..  MobileDigital’s digital gift card tool includes payment processing, fraud checking, time and date scheduling as well as full transaction record keeping and reporting.

CAMPAIGN BUILDING AND TRACKING

 
 
Unlike other messaging dashboards, SNIPERS is to be able to track and report on all communications activity to the mobile receiver and campaign level  At SNIPER’s core is the mobile number data base, and by design all interactions that mobile number has, within the client record is available to the reporting system to be tracked, used to generate reports and used to generate specific and targeted communications.
 

INTUITIVE EASY TO USE INTERFACE

 
 
So simple a child could use it was not deemed simple enough for general release – not the children of today anyway !    SNIPER was designed to be very very easy to use, and totally intuitive in nature.  Prior to release SNIPER was comprehensively tested by our least technically capable employee –  this added 6 months to the release date.  Whilst a painful process – it has paid massive dividends with our clients being able to self manage their own campaigns after  90 minutes of education using only the online help, videos  and live chat tool.

USER MANAGED CPaaS DASHBOARD

 
 
The beauty of SNIPER is that users can open the dashboard, load a template personalise it and send a unique, personalised,   brand rich image to one, twenty, two hundred or 20,000 people.  SNIPER gives its users the ability to personally engage, AB Test small targeted segments, try different images, different offers and monitor the whole process through one easy to use interface.  SNIPER is the most powerful marketing communications tool available today.

DEDICATED MOBILE NUMBER(S)

 
 
When 89% of people say they would rather text a company than phone them it becomes clear that a dedicated business mobile number to receive incoming text messages is something that EVERY business needs to consider.   Every SNIPER communication is delivered from the SNIPER clients dedicated  business mobile number –  enabling messages to be tracked and building respect and trust between supplier and consumer.
 

DATA CLEANSING

 
 
SNIPER includes a data cleansing function that enables users to clean  their data files prior to sending campaigns.  Campaign data lists can be cleaned against opt outs, formatting errors, missing data fields, incorrect or poorly formatted numbers.  As all user data can be used to produce reports and build new targets and re-targeting campaigns – SNIPER’s processes are geared heavily to maximise the integrity of the users data.

TARGET BUILDING

 
 
SNIPER was designed specifically  to provide users with a comprehensive toolkit for communicating and managing those communications with their clients.   Other communications platforms focus on delivery of separate campaigns,  using isolated data sets whilst SNIPER enables its users to work with data from previous campaigns,  and then cross reference that data to prepare new campaign target groups.

COMPREHENSIVE ONLINE HELP

 
 
Inbuilt within SNIPER is fully searchable help covering all aspects of data and campaign management, reporting, target building design and two way text based communications.   SNIPER was designed to be very easy to use.   SNIPER’s  primary objective is provide  marketers with a quality tool kit that enables them to design,  produce and deliver high quality, personalised, brand image communications direct to their consumers and interact directly through this channel on a 1: 1 basis.
 

UNIQUE CLIENT IDENTIFIER

 
 
Within SNIPER data structures each contact record is recognised by their unique mobile number and their relationship to the sending mobile number.  Each unique mobile phone number is also linked to the firstname, lastname and all activity around that relationship can be mapped and reported on.

REFERRAL MARKETING FEATURES

 
 
Neilsen has reported that 83% of clients are happy to refer yet only 29% do. Texas Tech followed up this data reporting that  the  54% of people do not refer because there is no system for referrals. SNIPER has such a system. SNIPER’s use of brand imagery combined with the ability to populate images with unique redemption codes enables users to build family and friends type digital coupon  referral marketing offerings.

VCARD 

 
 
American Express and Comm Bank have both done studies to state that 90% of shoppers transact with fewer than 3 brands online in any quarter, and that 60% of people remain true to only 10 brands.  SNIPER enables organisations to design and send a unique VCARD direct to a mobile users device. This gives the organisation the ability to own real estate in the users contacts data within the phone.
 

DELIVERY RECEIPT

 
 
Organisations seeking to guaranteed delivery of their messages can no longer rely on email when 80% of email is not opened. The greater percentage of BtoC communications are now opened on a mobile device.    MMS is the ONLY technology platform, other than a phone call  that can guarantee delivery of a message to the mobile consumer.  SNIPER delivery receipts can be provided  in sufficient detail to note the time of delivery, the  device brand, model and level of current version of operating system the user is running.

DATE AND TIME ZONE MANAGEMENT

 
 
The optimum time for delivery of direct to mobile messages is brand, industry  and time zone dependent and usually only determined after comprehensive A B testing across multiple parameters. SNIPER includes the functionality to be able to split send data segments and time and date schedule sends based on time zones.

DESIGN, ANIMATE & SEND

 
 
No graphics or design training is required to build, personalize and send engaging images (including .gif images).  SNIPER has tools to manage image location, text size,  fonts, colours and positioning.  A SNIPER user can add 22 unique data tags to build a contextual interaction in the MMS message.  The text component of SNIPER  MMS is not limited to 160 characters and can include live links and unique data tags.

 

SEND IN WAVES

 
 
The fact that 95% of all MMS and SMS messages are seen within 3 minutes means that marketers need to consider the impact their communications and plan accordingly.  SNIPER has the facility to establish campaigns and split send lists into multiple send targets that can be scheduled to be sent in time determined waves intervals.

This features was built into the product at the request of clients  seeking to reply immediately to keyword response campaigns and Telemarketers seeking to outbound call to follow up MMS and SMS communications in timely manner.

 

IMAGE COMPRESSION

 
 
The SNIPER dashboard delivers personalized  SMS and MMS messages. MMS messages can take the form of images, gifs, animations and video.   SMS  messages are usually charged on a maximum 160 character limit whilst  MMS messages can incur higher charges  based on the size of the message delivered including the image, any data tags, headers and addressing.  With MMS size matters.  SNIPER contains image compression tools where users are given side by side comparison tools to test  compressed versions and reduce image sizes in order to optimise image quality whilst minimising delivery cost.

PAYG PRICING

 
 
SNIPER usage requires no long term contracts, transactions can be purchased as and when required. Organisations can trial SNIPER for 3 months  at a cost of $147.00 (ex GST) the trial includes a dedicated mobile number for 3 months evaluation, and a agreed number of free MMS and SMS credits as well access to education and full support.   After the evaluation period SNIPER is $49 ex GST per month for access to the software dashboard and to maintain the dedicated business phone line.  MMS and SMS credit transactions can be purchased as and when required.
 

LIVE CHAT HELPDESK

 
 
During normal business hours MobileDigital support staff man the live chat online support desk available within SNIPER.  Access to the LiveChat is available from all screens within SNIPER.  MobileDigital staff will,  when requested,  make themselves available outside normal business hours.  After education has been completed our clients have been able to resolve over 99% of their information queries using the live chat tool.

VIDEO TUTORIALS

 
 
Videos are provided as a component of the welcome pack, which contains the videos,  login information,  contact details for your dedicated account manager and 2nd level tech support person, as well as specifications and  helpful hints documentation to assist you or your design team in preparing impactful brand messaging.

UNLIMITED EDUCATION

 
 
SNIPER is designed to be intuitive in all aspects of its usage. MobileDigital provides unlimited support and ongoing education for all users, including videos, text support helpdesk, online help, and face to face education.  Prior to sending your first “flying solo” campaign MobileDigital will organise person to person shared screen user training or if more convenient face to face education at your or our premises.
 

VISUAL TESTING

 
 
SNIPER has a comprehensive set of “test as you go”  capabilities to ensure images, positioning and messaging are optimally rendered on smart phones.  Designs can be loaded, images personalised, tage data inserted, text messaging added  and then sent live to a dedicated recipient test group  prior to moving to developing the campaign.

AB TESTING

 
 
SNIPER gives users the capacity the run small segment A/B Testing on campaigns prior to launch.  95% of all recipients open the message within 3 minutes,  therefore test group responses to campaign  variables can me monitored and campaigns quickly honed to maximise responses.

APPROVAL AUTHORITY LEVELS

 
 

User access hierarchy levels have been designed within the system and  established and implemented at account set up. Access levels are managed within the admin unique password system . MobileDigital recognises the importance of protecting an organisations data from both external and internal threats. There are 3 user  levels within SNIPER – the user levels profiles impact access to data, purchasing and campaign approval.