Over 80% of happy clients are willing to refer your business to their friends, family and colleagues, however, less than 29% do. Texas Tech released a study into this opportunity and concluded that referrals did not happen because there was usually no system or process to capture the 54%. It is a pity, as referred clients remain as clients longer and tend to spend more.
SNIPER has a referral tool – that can be established simply and easily and integrated with your existing customer management and acquisition systems.
Loyal clients are sent a unique personalised code and encouraged to share this code.
All redemptions are clients, and all unique code redemptions can be tracked to the unique referring customer’s code.
Loyalty rewards are sent directly to mobile phones as a digital gift reward.